We are delighted to share an outstanding achievement, the fruit of our continued dedication and commitment. It is an honor for us to announce that Reysan Atlantic has become the first Spanish wholesale trade company to obtain the prestigious ISO 10002 certification for Customer Complaint Management. This This milestone marks an important step on our path towards continuous improvement in the care and quality of our services. We are excited about this achievement and consider it a reflection of our commitment to customer satisfaction.
What do you think? What is ISO 10002 Certification for Customer Complaints Management?
ISO 10002 certification demonstrates that a company has implemented complaints and claims management practices that are aligned with international standards of quality and customer service.
It is a testament to our steadfast commitment to customer satisfaction and continuous improvement. This not only demonstrates our focus on providing exceptional service, but also proactively responds to the needs and concerns of our customers. Through this certification, we reaffirm a series of fundamental commitments in the following essential aspects:
- Commitment to dealing with customer complaints, receiving them and resolving them: We are committed to receiving each customer complaint with the importance it deserves and finding effective solutions in a timely.
- Commitment to allocate the necessary resources for the effective and efficient treatment of customer complaints: We guarantee the allocation of necessary resources to address our customer complaints effectively, ensuring a satisfactory resolution.
- Commitment to transparency in the treatment of complaints and information to the client about their processing and outcome: We are committed to transparency in the entire process of handling complaints, keeping our clients informed about the progress and outcome of their claims.
- Commitment to objectivity in handling complaints: Our policy is to treat each complaint fairly and objectively, giving each situation the fair attention it deserves. li>
- Making a complaint to a customer will be easier for them. always free: We want to encourage open and honest communication with our customers, so we guarantee that making a complaint is always free. free and without barriers.
Accumulating achievements: Our commitment to certified excellence and continuous innovation
This certification is not only an achievement in itself; Not only is it in addition to our other valuable certifications, including ISO 9001 Quality Management, ISO 14001 Environmental Management and IFS Logistics Food Logistics Quality Management. This latest certification underlines in a special way our commitment to ensuring quality and safety in each phase of the logistics processes within the food supply chain.
Finally, we are proud of every step we have taken to stay at the forefront of the industry and provide a high-quality and reliable service nationally and internationally. We will continue to work together to exceed our goals and achieve new milestones in the future.
Thank you for being a part of this exciting journey to excellence!