Quality

Reysan Atlantic ®, which supplies material and machinery for the industry, has adopted as a management and work model, a Management System of quality, environment, safety in food transport, oriented to the satisfaction of its customers and product safety. To supply products that are suitable for food safety. In our case, these are products that are not for food, but for processing, in order to achieve, as a consequence, competitiveness, continuity, profitability, growth and leadership in its field of action.

To achieve these objectives, the Management assumes the commitment to maintain the certification of a Management System for quality, environment, food transport safety and food safety of the product and service, in accordance with ISO 9001: 2015, ISO 14001: 2015, ISO 10002: 2018 and IFS Logistics V2.3, June 2021 as a means to effectively manage the human, technical and administrative factors that affect the quality, environment, food transport safety and food safety of its products and services.

The integrated management system policy of Reysan Atlantic ® is focused on being a leader in distribution for the industry, as long as it is in accordance with the customer's needs at an optimum cost, also taking into account the needs of the management committee and suppliers.

Reysan Atlantic ®'s quality, environment and food transport safety management model develops its quality, environment and food transport safety policy based on the following principles:

Satisfaction of the customer and other stakeholders. Customer focus is an essential, permanent and priority objective; it is a culture that encompasses various aspects of quality of service provided to the customer. Customer service must be a conviction and the frame of reference to be permanently taken into account by everyone in the company, in order to strengthen stable and lasting relationships with existing customers and to win new customers. Other stakeholders are also considered in order to strive for continuous improvement. These stakeholders are the company's partners, suppliers and employees.
Pursuit of continuous improvement and sustainability. By identifying opportunities for improvement both in technological innovations and in customer relations, promoting environmental responsibility in processes, directing efforts not only to controlling and correcting non-conformities, but also to preventing their causes, with a view to optimisation as the ultimate goal.
Human factor. This is a fundamental factor in the implementation of quality, environmental and food transport safety management, as it can only be achieved with communication, active participation and teamwork at all levels of the company.
Responsibility of personnel: Company personnel are responsible for the proper implementation and supervision of the Food Safety Culture and for following the procedures that apply to them in accordance with the applicable rules.
Information and training. To provide training and information, planned and permanent, in the techniques of the integrated management system and food safety and other techniques at all levels, since the achievement of quality, the environment, safety in food transport requires highly qualified, motivated, responsible personnel, who feel pride both in a job well done and in belonging to the company, and who are committed to the mission and values of the company.
Product safety. Supply products that are safe for food safety. Prevent food fraud in all cases through our management system. In our case, these are products that are not foodstuffs, but are necessary for processing.
Commitment to environmental protection. Reysan Atlantic ® is committed to protecting the environment and preventing pollution.
Commitment to legal and other requirements. Reysan Atlantic ® is committed to reviewing and complying with the legal requirements and other requirements deriving from its activity and its certificates.
Commitment to Food Safety Culture. Reysan Atlantic ® is committed to training and informing its organisation and relevant stakeholders about the meaning of Food Safety Culture and its application in the company's products.
Commitment to dealing with customer complaints, receiving and resolving them.
Commitment to allocate the necessary resources for the effective and efficient handling of customer complaints.
Commitment to transparency in the handling of complaints and informing customers about their processing and outcome.
Commitment to objectivity in the handling of complaints.
Making a complaint to a customer will always be free of charge.

Management wishes to convey the importance of the proper understanding, implementation and updating of this Policy at all levels and functions of the company. It undertakes to provide adequate resources for its development and implementation and to monitor its effectiveness.

In Agreda, Soria, on the 2nd of October 2023.

The Directorate

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